Profile Summary
IT Manager with 10+ years of experience, having progressed from system and network administration to leading enterprise IT operations. I build and secure infrastructure across servers, networks, AWS Cloud, and endpoints — enforcing cybersecurity through DLP, firewalls, and IT governance, while leading teams, managing vendors and assets, and driving automation for SLA-driven efficiency. Certified in CCNA, AWS, IBM Cybersecurity, and Google IT Support, and actively applying AI and prompt engineering to modernize everyday IT.
10+ Years Experience32 Badges Earned6 OrganizationsFirst MCA & BCA Division
Work Experience
IT Manager · Drishti IAS (VDK Edu Pvt Ltd)
Jan 2025 – Present | Delhi, India- ›Managed IT infrastructure, servers, networks, and system uptime.
- ›Implemented cybersecurity policies and data protection measures.
- ›Oversaw software, applications, and system maintenance.
- ›Delivered IT support with SLA-based issue resolution.
- ›Managed IT vendors, assets, and licensing.
- ›Developed IT policies, SOPs, and technical documentation.
- ›Led IT teams and drove process automation initiatives.
IT Manager · Deep TechnoServices LLP
Sep 2024 – Dec 2024 | Delhi, India- ›Managed and maintained networking infrastructure, including Wi-Fi systems, LAN, and WAN to ensure seamless connectivity across the organization.
- ›Oversaw IT asset management, tracking hardware and software inventory for optimized resource utilization and cost control.
- ›Installed and configured Linux (Ubuntu) and Windows operating systems, creating custom Windows images using AIO Backupper for rapid deployment.
- ›Administered and maintained the TATA Smart Flow Dialer, hosted on AWS Cloud, using Remote Desktop Protocol (RDP).
- ›Managed IP phone systems, ensuring proper configuration, troubleshooting, and efficient VoIP communication.
- ›Supervised and maintained printers, overseeing their installation, maintenance, and cartridge replenishment.
- ›Coordinated with external vendors for procurement, maintenance, and service-level agreements.
- ›Delivered technical training sessions to enhance team skills and ensure knowledge sharing.
- ›Led a team of three IT professionals, providing guidance, performance evaluations, and mentorship to achieve operational excellence.
- ›Developed and implemented an organization-wide IT Policy to establish governance, security protocols, and standard operating procedures.
- ›Deployed GoodSync Backup System for offline backups and configured OneDrive for Business for secure cloud-based backup solutions.
IT Manager · Corporate Professionals India Pvt Ltd
Aug 2022 – Aug 2024 | Delhi, India- ›Managing Company Website in WordPress, running Email Marketing Campaigns, and handling company weekly webinars.
- ›Managing Zoho and providing training as required.
- ›Managing Google Workspace and Microsoft Office 365.
- ›Managing Firewall and DLP (Data Loss Prevention).
- ›Managing GitHub organization repository and providing training as required.
- ›Managing and monitoring system infrastructure — computer hardware, software, and network systems to ensure efficiency.
- ›Designing and implementing system architecture to meet the organization's business needs, including storage, networking, and security.
- ›Troubleshooting and resolving technical issues related to computer hardware, software, and network systems.
- ›Automating system administration tasks to improve efficiency and reduce errors.
- ›Managing and leading technical projects, including system upgrades, migrations, and new installations.
- ›Ensuring system security and compliance with relevant laws and regulations.
- ›Training and mentoring team members to effectively manage the organization's computer systems and network infrastructure.
Sr. System & Network Administrator · KRM Ayurveda Pvt Ltd
Jan 2020 – Jul 2022 | Delhi, India- ›Installing Linux/Windows-based OS for calling CRM e.g. Convox, Kansoft.
- ›Managing PRI, Leased Lines, and IT Inventory.
- ›Managing Manageable D-Link Switches and Mikrotik Routers.
- ›Documenting processes which employees need to follow to successfully work within the computing system.
- ›Finding vendors for IT peripherals at effective cost for the company.
- ›Monitoring system performance to ensure everything runs smoothly and securely.
- ›Researching and recommending new approaches to improve the IT infrastructure of the company.
- ›Maintaining the Data Server and managing G-Suite for email solutions.
- ›Providing technical support and training when requested.
System Administrator · M J Touch Pvt Ltd
Jan 2018 – Jan 2020 | Delhi, India- ›Morning checks of systems/software, performing backups of data, applying OS updates, and configuration changes.
- ›Installing and configuring new hardware/software; adding, deleting, creating, and modifying user account information, resetting passwords.
- ›Answering technical queries, handling security responsibilities, and documenting the configuration of the system.
- ›Troubleshooting any reported problems and replacing/upgrading defective or outdated components when necessary.
System and Network Administrator · Sites Learning India Pvt. Ltd
Jan 2016 – Dec 2018 | Delhi, India- ›Monitor and maintain systems and network performance.
- ›Configure and manage network devices and security measures.
- ›Administer user accounts and access controls.
- ›Implement and maintain system security measures.
- ›Document configurations, procedures, and troubleshooting steps.
- ›Develop and test backup and disaster recovery plans.
- ›Provide technical support to end-users.
- ›Stay updated on new technologies and best practices.
- ›Participate in IT projects and assist in project management.
- ›Ensure compliance with relevant regulations and standards.
Technical Skills
Cybersecurity & AI
Prompt Engineering (ChatGPT, Claude, Gemini, Perplexity) · Endpoint Security & DLP · Firewall & Network Security · Identity & Access Management · IT Security Policy & Compliance · AI-Assisted IT Operations
Cloud & Infrastructure
AWS Cloud · Networking — CCNA (LAN / WAN / Wi-Fi) · Mikrotik & D-Link · VoIP / PRI · Active Directory · Server Administration & RDP · Backup & Disaster Recovery (GoodSync, OneDrive) · cPanel / WHM & Plesk · OS — Windows · Linux (Ubuntu) · macOS · iOS · Android
Platforms & Tools
Google Workspace & Microsoft 365 · Zoho One · GitHub Management · WordPress & Web (PHP, HTML, CSS) · CRM Systems (Convox, Kansoft) · Process Automation
Management & Leadership
IT Team Leadership & Mentoring · Vendor Coordination & Procurement · IT Asset & License Management · Budget Management · Project Management (Upgrades & Migrations) · IT Policy, SOPs & Documentation · SLA-Based Support & Technical Training
Certifications
›System Administration
Microsoft & LinkedIn · Jan 24, 2025
›Change Management Foundations
LinkedIn · Jan 24, 2025
›Cisco Certified Network Associate (CCNA)
Cisco · Oct 8, 2024
›IBM DevOps and Software Engineering
IBM · Feb 21, 2024
›Usable Security
University of Maryland · Sep 8, 2023
›Prompt Engineering for ChatGPT
Vanderbilt University · Jul 27, 2023
›Crash Course on Python
Google · May 4, 2022
›Oracle Cloud Infrastructure Foundations
Oracle · May 1, 2022
›Linux & Private Cloud Administration on IBM Power Systems
IBM · Sep 27, 2021
›AWS Fundamentals
Amazon Web Services · Sep 18, 2021
›Google IT Support
Google · Sep 12, 2021
›IBM Cybersecurity Analyst
IBM · Sep 12, 2021
›Google AI Professional Certificate
Google / Coursera · Apr 20, 2026
›Diploma in Computer Application (DCA) & Web Designing
Success Academy · Mar 24, 2017
›VTP-704 PMKVY Certificate
PMKVY · Aug 24, 2016
Education
Master of Computer Application (MCA) · Indira Gandhi National Open University
2018 – 2022 · Division: FirstBachelor of Computer Application (BCA) · Indira Gandhi National Open University
2014 – 2018 · Division: FirstLanguages & Achievements
Languages: Hindi, EnglishCredly Badges: 32 verified digital badges — credly.com/users/vishalmathur.in